Tenant Questions and Answers
Below are some common situations that tenants have questions about.
If you are a member of the public interested in rent-geared-to-income (RGI) housing and your question isn't answered below, click here for the general FAQs page.
If you are a member of the media and your question isn't answered below, click here for our media FAQs page.
New to Canada? Find general information in your own language about housing in Ontario, as well as work, health, education and legal matters, here.
- Something in my unit needs fixing, or I have a question about pests.
- If something in your unit or on your site needs fixing, call the LMHC Property Services call centre. To see other common questions about maintenance and repair or Property Services, go to the Maintenance / Repair page.(TOP)
- My income changed this month.
- Report all changes in income every month to your Tenant Administration Coordinator. (TOP)
- I need an income tax receipt for the rent I paid last year.
- To request an income tax receipt, call 519-434-2765 and press 4, then press 7. (TOP)
- I want to add or remove someone from my lease.
- Talk to your Tenant Administration Coordinator about adding or removing someone from your lease. (TOP)
- I need parking for my vehicle.
- Answer. (TOP)
- I have parking at my site but I have a different vehicle now.
- Answer. (TOP)
- I'm having trouble with my neighbour.
- Your CRW can help you if you're having trouble with another tenant at your site. (TOP)
- I want to make a complaint.
- If your complaint is about something to do with your unit or the condition of your site, including construction, call the LMHC Property Services call centre. If your complaint is about a social situation, call your CRW or Tenant Administration. (TOP)
- I've complained about my neighbour several times and nothing has happened.
- It is LMHC's mission to provide safe, quality public housing that encourages healthy, integrated communities with a sense of belonging for all residents. LMHC cares very much about your right the reasonable enjoyment of your own home. If you have made a written complaint to the LMHC office, it may take several weeks, however, for due process. For more information about the Ontario Residential Tenancies Act, click here. (TOP)
- I want to transfer to another property.
- If you wish to transfer to another property, there are several conditions that you must meet first. Talk to your CRW if you have questions about transfers. Click here to download transfer forms.(TOP)
- I want to know more about the programs on my site.
- Talk to your CRW to learn more about the programs that LMHC and our community partners offer on your site. (TOP)
- I want to start a card night.
- Your CRW can help you with events, activities and clubs on your site. (TOP)
- I want to put my child in Summer Rec.
- Call 519-434-2765 extension 262 for more information about the Summer Recreation Program. (TOP)
- I want to put my child in Rookie Ball.
- 519-434-2765 extension 262 for more information about the Rookie League Baseball program or Joe League Basketball. (TOP)