Accessibility
AODA
In 2005, the Ontario government passed the Accessbility for Ontarians with Disabilities Act (AODA). This act will make goods, services, places and employment accessible for all Ontarians. The changes required by the act will be rolled out over a number of years.
Accessible Customer Service
Beginning January 1, 2012, LMHC follows the AODA Customer Service Standard.
LMHC Policy
LMHC is committed to providing equal treatment for people with disabilities who use our services. Click here to open our Accessible Customer Service Policy in a new browser window. For more information about our best practices, please contact our office or speak to one of our staff.
Alternate Formats
We have alternate formats of all of our customer service information (forms, letters, etc.), to meet your needs. To make a request for accessible customer service in an alternate format, click here to open a PDF of the request form in a new browser window.
Customer Feedback
We welcome your feedback about the accessibility of our customer service. You can give us feedback by telephone (519-434-2765), fax (519-679-7000), in writing, by email to feedback at london-housing.ca, or in person. Click here to open a PDF of our Customer Feedback Form in a new browser window.