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In 2005, the Ontario government passed the Accessbility for Ontarians with Disabilities Act (AODA). This act will make goods, services, places and employment accessible for all Ontarians. The changes required by the act will be rolled out over a number of years.

Accessible Customer Service

Beginning January 1, 2012, LMHC follows the AODA Customer Service Standard.

LMHC Policies

LMHC is committed to providing equal treatment for people with disabilities who use our services.

Click here to open our Accessible Customer Service Policy in a new browser window. For more information about our best practices, please contact our office or speak to one of our staff.

Click here to open our Integrated Accessibility Standards Regulation (IASR) Policy in a new browser window. For more information about LMHC's AODA compliance, please contact our office and speak to our Executive Assistant.

Alternate Formats

We have alternate formats of all of our customer service information (forms, letters, etc.), to meet your needs. To make a request for accessible customer service in an alternate format, click here to open a PDF of the request form in a new browser window.

Customer Feedback

We welcome your feedback about the accessibility of our customer service. You can give us feedback by telephone (519-434-2765), fax (519-679-7000), in writing, by email to feedback at, or in person. If you would like to fill out a fillable electronic feedback form, Click here to open a PDF of our Customer Feedback Form in a new browser window. You will have to save this form to your computer after you fill it, then either email the PDF to us (by attaching the PDF to an email), or print out the filled form and return it to our office.